FAQ’s
Everything you need to know about ordering, delivery, returns and caring for your Amarà piece.
How do I pay for my order?
You can pay in two ways:
- Paystack: choose the Paystack payment option at checkout.
- Bank transfer: pay to 5401978732, House of Amarà, Providus Bank.
Please note: pay only to the account above. House of Amarà will never ask you to pay into any other account. If in doubt, message us on WhatsApp before sending money.
I'm ordering from outside Nigeria. How will I be charged?
Click the currency icon on our website to see prices in your own currency. You will still be charged the exact amount in Naira (₦).
I paid by transfer. What should I do next?
Upload your payment receipt at checkout so we can confirm your order quickly.
Can I change or cancel my order?
Please message us on WhatsApp as soon as possible. If your piece hasn't gone into production yet, we'll gladly help.
How long does delivery take?
For orders within Nigeria, delivery takes 7 working days from the day your order is confirmed. Working days are Monday to Friday and don't include weekends or public holidays.
This timeframe applies to Nigerian orders only. International orders are different (see below).
How long does international delivery take?
The 7 working days timeframe does not apply to international orders. Message us on WhatsApp with your country and we'll confirm the delivery time for you.
How will I know when my order is on its way?
We'll update you on WhatsApp or email once your order is dispatched.
How do I wash my Amarà piece?
Hand wash only. Please do not machine wash. Machine washing can damage the fabric, stitching and finish of your piece.
- Fill a basin with cool or lukewarm water and add a little mild detergent.
- Turn the garment inside out and gently swish it in the water. Don't scrub hard.
- Rinse in clean cool water until the soap is gone.
- Press the water out gently. Don't wring or twist.
Will the colour run?
Deeply coloured fabrics can release a little dye in the first few washes. Wash your piece on its own, separate from light colours, until the water runs clear.
How should I dry it?
- Lay flat or hang to dry in a shaded, airy spot.
- Keep it out of direct sunlight, which can fade the colour.
- Do not tumble dry.
Can I iron it?
Yes. Iron inside out on a low to medium heat. Avoid ironing directly over embroidery, logos or detailed stitching.
What should I avoid?
- No bleach or harsh stain removers.
- No machine washing or tumble drying.
- No soaking for long periods.
- If your piece has frayed or raw-edge detailing, that is part of the design. Please don't trim it.
How do I store my piece?
Make sure it is fully dry, then fold it neatly or hang it on a padded hanger. Keep it away from damp and direct sun.
Do you accept returns or exchanges?
We only accept returns or exchanges in these two cases:
- There is a size issue.
- The item has a defect from us. Damage caused after delivery is not covered.
Your request must be made within 7 days of receiving your order. Items must be unworn and unwashed.
How do I request a return or exchange?
Message us on WhatsApp within 7 days of delivery with your order details and clear photos, and we'll take it from there.
How do I choose my size?
Not sure which size to pick? Send us a message on WhatsApp before you order and we'll help you choose.
We're happy to help. Reach us any time:
Visit us:
6 Ifenirepo Williams Estate, Akowonjo
